Refund Policy

Refund Policy

 

If you are not satisfied with our products for any reason, please review the following refund policy guidelines:

  1. Eligibility for Refund:
    • Products must be in their original condition.
    • Receiver must inform the sender within 7 days after receival of it parcel
  2. Refund Process:
    • Sender must confirmed the correct item was received from the sender
    • Receiver must provide a tracking number and a picture before the parcel was shipped
    • The product must be returned to us within 21 days of your initial contact.
    • The buyer is responsible for covering any shipping fees associated with the return.
  3. Exceptions to refund:
    • Custom orders, special orders, personalized items are considered final sale and are not eligible for a refund
  4. Additional Assistance:
    • Prior to making a purchase, you can request additional images or videos of the product or consult with a member of our staff to determine if you are eligible for a refund.
  5. Refund Process:
    • Once we receive the returned items and have confirmed that the item matched the order.
    •  we will promptly issue a refund.

For further inquiries or more information, please feel free to contact us at info@ctcjewlery.com