Refund Policy
Refund Policy
If you are not satisfied with our products for any reason, please review the following refund policy guidelines:
- Eligibility for Refund:
- Products must be in their original condition.
- Receiver must inform the sender within 7 days after receival of it parcel
- Refund Process:
- Sender must confirmed the correct item was received from the sender
- Receiver must provide a tracking number and a picture before the parcel was shipped
- The product must be returned to us within 21 days of your initial contact.
- The buyer is responsible for covering any shipping fees associated with the return.
- Exceptions to refund:
- Custom orders, special orders, personalized items are considered final sale and are not eligible for a refund
- Additional Assistance:
- Prior to making a purchase, you can request additional images or videos of the product or consult with a member of our staff to determine if you are eligible for a refund.
- Refund Process:
- Once we receive the returned items and have confirmed that the item matched the order.
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we will promptly issue a refund.
For further inquiries or more information, please feel free to contact us at info@ctcjewlery.com